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Connecting to Webmail

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Accessing domain email from other Apps

You can access your domain email via webmail and you should have already received instructions on how to do that. 

However, using a familiar email app like that on your phone or gmail can be much easier.  Below are details on how to connect to, and access your domain email via another app or client.


If you are not sure if you need to use POP3 or IMAP to retrieve email from your mail server, this video explains the difference and might help you decide.

Gmail webmail (in the browser) only supports POP access to webmail mailboxes.  It no longer allows IMAP connections to mailboxes provided by cPanel.  See https://support.google.com/mail/answer/6304825

You can connect to webmail email via IMAP using a mobile device. 

Access via Apple, Windows, Android and other email apps

See the tutorial below for details on how to access your domain email form another app/device.

For all of these tutorials, use the domain email / webmail connection details that you will have received after your website and hosting were set up.

Setting up Microsoft Outlook 2016/2019

Setting up macOS Mail – Catalina, Big Sur & Monterey

Setting up email in the Samsung app on Android

Setting up Mail on iPhone (iOS 15)

Setting up GMail with POP3 and SMTP

All other platforms and apps are listed on this here.

Outlook 365 / Windows Live Mail Online

Outlook 356 Online (www.live.com)

Outlook 365 online no longer allows connections to new accounts (as of September 2018)

see Connect email accounts in Outlook on the web (Microsoft 365)

Trouble shooting webmail access issues

If you are having problems trying to access your webmail from another email client (mobile, desktop or maybe another service like gmail or yahoo) then I have listed a few trouble shooting tips below.

  1. Login in to webmail to verify your username and password.  If you are using HWS hosting, you can access your webmail at: https://webmail.yourdomain.co.uk/ .  Replace ‘yourdomain.co.uk‘ with your website domain.  If you can’t login to webmail, then double check the URL, username/email and password.  If everything seems to be ok but you still don’t have access, then use cpanel to reset the email password or contact your hosting support.


Changing your domain email password from Webmail

I always recommend that clients change their email password as soon as they start using their account.  You can follow this guide to see how to change the password from your webmail client.

How to Change an Email Password in cPanel and Webmail

Set up an Out of Office reply (auto responder) from Webmail

When ever you are going to be out of the office, it’s good practice to set up an automated ‘Out of Office’ reply to let your clients know that you might take some time to respond.

You can do this from your webmail account and the blog article linked below has instructions and a video telling you how you can do it.

A couple of notes:

1) To access your webmail, refer to the email that your were sent when we set up your hosting and email accounts.  That has your webmail url, username and password (unless you have changed it of course!).

2) When you login to your webmail, if you are taken directly to your inbox, you need to click the “webmail home” icon to get to the options described in the blog.

3) When setting custom start and end times to start and stop your OoO reply, you should check the times as well as the dates.  By default, the time will default to when you set up the reply.

How to Create an Email Autoresponder in Webmail

Note: The screen shots shown in the blog are a little different to what you will see on your webmail, but only the style has changes, all of the options and fields are the same.

Reduce messages being trapped as spam in Yahoo

Yahoo uses quite complex algorithms in an attempt to stop a lot of spam messages, however, they can be a bit enthusiastic some times. There a few things you can do to help Yahoo recognise valid senders.

1/ Add regular senders to your Yahoo contacts
See the “Add a contact from email” section in https://help.yahoo.com/kb/add-edit-delete-contacts-yahoo-mail-sln28059.html

2/ When a message is marked as NOT spam, it explicitly tells Yahoo it is not spam.  See https://help.yahoo.com/kb/manage-spam-mailing-lists-yahoo-mail-sln28056.html

3/ For specific senders, create an email filter for the sender that directs the message to the inbox. This will bypass spam processing for all messages from this sender.  See the “How to Create Rules in Yahoo Mail Inside an Email” section of https://clean.email/how-to-filter-emails/filter-emails-in-yahoo